* NEED FRESHDESK ACCOUNT TO USE THIS APP*
What is Rolodesk?
Rolodesk is a way to access freshdesk from a dialer and an SMS app.
Why Use Rolodesk?
LOG CONVERSATIONS TO TICKETS EASILY
Your employees don't have to learn a new app. They can just use the dialer and SMS like they normally would. Rolodesk logs SMS and calls into tickets automatically where possible. If there are multiple tickets, you can pick one with an easy swipe.
BE PREPARED FOR EVERY CALL
When your customer calls, there is no need to search for information in your notes, SMS or emails. Just tap on the Roloscope badge that appears during every call and enjoy instant access to all your data.
SMS COMES TO FRESHDESK
Now SMS messages can be logged into Freshdesk using Rolodesk.
REMINDERS ON FRESHDESK
Easy access reminders. Don't rely on your memory or on notes written in other places. Add a follow up to your tickets to remind you about action items. You can even call your customer right from the notification. Set reminders for yourself and others. Make sure your fellow agent or team member doesn't miss a customer related action item.
Type a message now, schedule it for later. If you need to send an SMS in the morning to remind an agent or customer, just schedule it for the appropriate time and sit back. Rolodesk will take care of delivering it for you.
QUICK RESPONSE TO CUSTOMERS
Responding to customers has never been easier. You get notified when a customer responds to a ticket and you can respond right from the notification. You don't even need to open the app!
CATCH UP ON TICKET ACTIVITY AND PLAN YOUR DAY
Stay on top of your tickets. Use the dashboard to process recent updates to your tickets and use the summary to plan your day's activities. For the ticket that needs an immediate response, you can reply from the dashboard.
EZ-MENU: SHORTCUTS FOR COMMON ACTIONS
You can add a ticket, reminder or even call/SMS a contact right from the call log and SMS log. It takes just one tap to open the slide out menu and choose the appropriate action.
KEEP YOUR CUSTOMER ADDRESSBOOK UP TO DATE
Adding a person to your address book has never been easier. Introducing the awesome one touch contact add. Tap the ‘+’ next to any number that is not in your contacts, type a name and you are done. Don't have time to enter all the contact information when you are out there? No worries, our visiting card scanner will help you add contacts easily from visiting cards. Don't worry, Rolodesk cleanly separates your Help Desk contacts from your personal addressbook and no changes from Rolodesk are propagated to your personal addressbook.
+ Call Log, SMS Log, Contacts
+ Ticket Management
+ Send and receive SMS
+ SMS Scheduler
+ Roloscope badge appears when your phone rings. Tap to quickly get a complete history of all tickets, SMS, calls, reminders and notes with the caller
+ Profile View with complete history all interactions with contact - tickets, SMS, call, notes, email
+ EZ menu under every call log entry
+ EZ Add
+ Reminders for yourself and others
+ Scan Visiting Cards/ Business Cards
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