I regret downloading this app. I can sign in with no problems on my PC, but everytime I try to sign in the app (using the same user name and password), I get an error message that my user name/password is incorrect..tried changing password, deleting and reinstalling the app, but keep getting error message. I called customer service several times and can barely understand what they are saying..all they do us send you a link to change your password.tell you to uninstall and reinstall app,, I'm done
127 people found this review helpful
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at social@Netspend.com.
I went through a lot of banks before, a lot of prepaid cards. However nothing gives me the security and the kindness of a bank like Brinks. I highly recommend Brinks to anyone who is not only trying to cut out the middleman, and get the guarantee satisfaction and the confidence of great security for their money. The app is phenomenal and easy to work. And the text alerts are amazing.
119 people found this review helpful
December 20, 2019
We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at social@Netspend.com!
Have a wonderful day!
Have been trying to deposit a check. I can sign in, and tell the app I want to capture a check. However, once I am able to get photos of both sides the app appears to be processing, then it signs me out. Yes, I have the most recent version of the app. I downloaded it Monday 12/07. The only assistance I received from customer service was being told to restart my phone. This did nothing. I tried clearing my cache, deleting the app and downloading the app again. It still does not work. Not happy.
111 people found this review helpful
A fix was released to resolve a known issue relating to depositing checks via the mobile app. Email us at firstname.lastname@example.org if you are still experiencing issues. We apologize for the inconvenience.