NHS App

NHS Digital

About this app

The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.

You can also log in through the NHS website on a computer to use NHS App services.

Access NHS services
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Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more.

Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem.

Manage your health
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The NHS App gives you a convenient way to view your GP health record, including your test results.

You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.

Receive messages
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You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.

Manage services for other people
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You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.

Log in securely
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The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services.

If your Android device supports fingerprint, face or iris recognition, you can use it to log in, every time you use the app.

Ratings and reviews

I have 2 suggestions for improvement. 1. Enable biometric log in. I find it easier to log on to any of my banking apps than this. All that select all the pictures of X nonsense! I usually fail at least once. 2. Enable a way of replying to GP messages. it's frustrating to have to search the web to find an email address for the surgery to let them know what I need to after receiving a message. Otherwise it's useful.

The app itself is straightforward for me to use, However, provision should be made where the user can send messages/requests straight through to a doctor, just the same as requesting repeat prescriptions, instead of having to phone and go through receptionists. It can get very frustrating just trying to get a receptionist to put a request through. If you argue, you're in trouble! I think that that would be very helpful to a lot people.

The app looks like it was designed by a committee. The messages section is fundamentally broken. It tells me I have 26 unread messages, and this number doesn't go down how many messages I read. Similarly, if I apply an "unread" filter, reading a message does not remove the message from the list.

What’s new

• We’ve made accessibility and bug fixes
• An improved error page explains what to do when you cannot use the NHS App because we cannot find a GP surgery on your record