![](https://play-lh.googleusercontent.com/a-/ALV-UjVqQXftM13gQhJv9mxdSwwIg_tN1D3MdJYBBk6WoUudBNigSkzvGw=s32)
Phil Garratt
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After logging in for the umpteenth time, the app has completely frozen and won't respond. Before you tell me to uninstall and reinstall, I've done it and it's still not working. Glitch strewn and very irritating. I might have an important message from my GP surgery but I can't read it because this app has crashed for the 4th time today! Not worth the hassle. That's besides the annoying blue circle which won't disappear. Uninstalling. Useless piece of tech.
19 people found this review helpful
Thank you for leaving a review. Can we investigate this for you? Please log a ticket here https://bit.ly/2TP6n9N and quote GS159424 and we will get back to you?
![](https://play-lh.googleusercontent.com/a/ACg8ocKtZpv5UhggADb-6TxvsNdYcpDJwVlhDkoFlpxPK35tnvrz6A=s32-mo)
Super Man
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Can't login, wants email, password, phone number, nhs number, security code, this is ridiculous, now have to have password manager on phone which makes it even less secure, shame on you nhs, can't even get hospital appointments anyway, so what's the point, and have to use an app just to opt out of this automatic organ donation, can opt in easy but they try to make it virtually impossible and hope we don't bother to opt out. I don't trust them in how they do this or with my body parts.
The NHS login help centre: https://help.login.nhs.uk/ has guidance that may be able to support you. If you’re still experiencing the issue, please contact the NHS App team: https://bit.ly/2TP6n9N and quote GS15953 so we can help you.
![](https://play-lh.googleusercontent.com/a/ACg8ocJUgtx8AioeVXouJf-mVmhvx1e74fjgdXGK89k79VJ6iiPgay0=s32-mo)
Peter Whitfield
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Buggy and unusable registration. App requires access to a domain known for sketchy analytics to even be able to connect, so DNS blocker needs disabling. Once in the app the functionality to take video doesn't work so you will need to get in touch with your GP to get linkage key, ods code and account ID instead. Oh and the fingerprint/iris unlock functionality doesn't work for 2/5 people I know have tried to use this.
3 people found this review helpful
Your personal information is used to confirm your identity and set up your NHS login. Your details will not be shared without your consent. You can find more information in the NHS App privacy policy: https://www.nhs.uk/nhs-app/nhs-app-help-and-support/nhs-app-account-and-settings/security-and-privacy/