CM Jansunwai

National Informatics Centre.

About this app

CM Jansunwai App is a flagship e-governance initiative developed by the Government of NCT of Delhi to strengthen transparent, responsive, and citizen-centric administration through the effective use of information technology. The platform serves as an integrated, centralized grievance-redressal system that enables citizens to register, monitor, and resolve complaints related to various government departments and public services in a simple, time-bound, and accountable manner.
Through CM Jansunwai, citizens can file complaints online anytime and from anywhere using web or mobile-based access. Each grievance is assigned a unique reference number, allowing applicants to track the real-time status of their complaint at every stage—from registration and forwarding to the concerned department, to action taken and final disposal. This ensures transparency and keeps citizens informed without the need for repeated physical visits to government offices.
The system integrates multiple departments on a single platform, enabling seamless coordination and faster resolution of issues. Complaints are automatically routed to the appropriate authority based on category and jurisdiction, reducing delays and manual intervention. Officers can view, process, and respond to grievances digitally, helping improve efficiency, accountability, and service delivery.
Feedback Feature
CM Jansunwai App also includes a citizen feedback mechanism, allowing users to share their experience after a complaint is resolved. Citizens can rate the quality of service, timeliness of resolution, and overall satisfaction. This feedback helps the government assess departmental performance, identify gaps, and continuously improve governance standards. It also promotes responsibility among officials by linking service quality to measurable citizen responses.
Reminder Feature
To ensure timely disposal of grievances, the system provides an automated reminder feature. Reminders and alerts are sent to concerned officials when a complaint approaches or exceeds its resolution timeline. Citizens may also receive notifications and reminders regarding status updates, required clarifications, or pending actions. This feature minimizes delays, prevents grievances from being overlooked, and reinforces a culture of prompt response.
Overall, CM Jansunwai App acts as a bridge between citizens and the government, empowering people to raise their concerns easily while enabling authorities to deliver efficient, transparent, and accountable public services. By combining online grievance filing, real-time tracking, feedback collection, and automated reminders, the platform significantly contributes to the vision of good governance and digital transformation in Delhi.

What’s new

Minor Bug Fixes