Pinecone Mobile App

NielsenIQ

About this app

"Get the full experience of your Pinecone Research membership all through our convenient mobile app. Your one stop spot to:

View available survey opportunities
Take surveys
View and redeem your earned points
See your history of surveys taken and points redeemed
Contact our Customer Service team
Update your personal information like Email, Password, and Security Question
Unsubscribe from the Pinecone Research panel"

"About Pinecone Research:

Pinecone Research is a trusted leader in voicing the opinions of consumers nationwide, which runs under the banner of NielsenIQ. Surveys are made available to panelists/consumers to get input on developing new and improved products. By taking our online surveys, consumer opinions directly influence tomorrow's products today, and allow for consumers to be rewarded with points which can be redeemed as merchandise, gift cards, or cash."

Ratings and reviews

App makes it easier than using email to conduct the surveys, however, the placement of the zoom in/zoom out bar makes it near impossible to submit the question without having to zoom in to see the submit button. They are on top of each other. The zoom function is not needed as a user interface as using the hand gestures to zoom works. Please fix this inconvenience, either by moving the zoom feature or taking the button out all together. Every page of the survey took longer to submit due to this

Needs more work to be usable. Surveys aren't completed in the app. Theyre just organized there. When you want to complete one you get sent back to the web browser, making the app kind of pointless. Then it wont let your surveys complete, the survey will send you back to the app atthe end, but the survey wont close out. Had to uninstall the app, as it prevented the surveys from completing. The 'redeem' page was just an error message. Overall this offers no advantage to just using the web.

This app was apparently not tested before it was rolled out. Every survey I attempt gets stuck in "pending", even though you cannot complete it. When you do get a question, it just "spins" and repeats questions. The redeem points section gives an "unknown error". There is no place for screenshots in feedback, even though they ask for them via emails. The staff reviewing ticket complaints doesn't read your messages & sends automated replies. Terrible app & company.

What's new

Reward Policies menu added.