All of our saved reward points were cancelled by Norm's. There is now a limit on the time one has to use reward points. That is not right. We were eating at Norm's often. paying with cash, and saving our reward points as a credit. This reminds me of the time Norm's was sued for cancelling and retaining balances remaining on customer gift cards. We will eat at another restaurant from now on.
2 people found this review helpful
I come here often and the food is good, though there isnt any coupons to be redeemed for points, all they give is a five dollars and you need to spend a lot to get them. I'd rather have coupons for each time I go, it would make my experience more pleasant. The scanner wont work if its not printed right, just ask the cashier for another reciept. I would give 5 stars if this made me feel better about going to eat here. You have to wait a long time to get any reward and that sucks.
11 people found this review helpful
Twice in a row this app couldn't scan the QR code. I even made sure app was updated and turned off-on & restarted phone. I thought it was the receipt because it's faded at some parts but worked on the QR scan app so it's Norms app with the problem.
15 people found this review helpful