Terrible app. Did not make it clear on the app's website or in the app that you need to check in with the restaurant to be seated. We waited 30 minutes past our wait time to be seated until we went up to ask how much longer would have to wait. I did not get a text message telling me that I need to check in until after I had already checked in with the host. Would not recommend.
The app is only as useful as the implementation at the restraunt. Putting ourselves in line via the app when we pulled up didn't actually put us in line, until we 'checked In' with the hostess, we weren't actually in line. What's the point? I could've just walked up and dine the same exact thing. Also the app doesn't take into account folks who just walk up. So the wait time is thst of those using the app, not of the entire waiting line
Granted, this is based on one use, but it seems like a lot of the poor reviews are based on some restaurants not implementing this properly. We used it for a very busy local restaurant. We rarely go there because it is so busy and the waits can be long. It suggested a 25-40 minute wait and showed us how many parties were in front of us. We timed our arrival accordingly and were seated within 1 minute of arrival.
Twice now I've tried to get in line with a party of 5 and told that "the restaurant doesn't allow parties of this size to get in line, please call the restaurant", both times it turned out that the restaurant said this was the app's restriction and not theirs. The first time I blamed the restaurant. To have the same exact thing happen with two different restaurants leads me to question how transparent the makers of this app are being. On top of that, this time, the app advised a 13-29 minute wait, but when I called the restaurant they told me they had no one in line, so where is this app getting its data? Great idea. Pretty poor execution in practice so far.
0 for 2 on getting a useful result. On the first try the app indicated no wait time even as I pulled up to the restaurant and saw people waiting outside. When the app shows no delay in getting seated you can't put your name on the list. On the second try a week later I was about 15 miles away on the freeway and figured I should arrive within the 17 to 30 or so minute wait estimate. As it turns out I couldn't put my name on the list- according to the app the restaurant would allow that only if I was within 10 miles. No luck getting the app to update my location as a drove though; I ended up having to call to get my name on the waitlist. I've had enough frustration from this app, uninstalling after writing this review.
App works great to get you in line, but the algorithm they use to estimate wait times needs to be reworked. I arrived at the suggested time, only to have to wait an additional 45 minutes...
-Minor bug fixes and improvements
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