3.1
76 reviews
10K+
Downloads
Content rating
Everyone
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About this app

The My NRG mobile app offers comprehensive energy management for our electricity and natural gas customers in the Northeast. Easily manage your account on the move by registering or logging in with your picknrg.com credentials. Our chat support team is available Monday through Friday, from 8 am to 8 pm EST, via the app.

Features:
• Manage all your NRG accounts with a single login
• Receive notifications to renew or change your electricity and natural gas plans
• Enroll in natural gas service (availability varies by service area)
• Monitor your energy consumption monthly and annually
• Refer your friends and family to earn a referral bonus.
• Keep track of your NRG Rewards - travel points/miles (redeemable with our partners), charitable donations, or cash back.
• Link your electric vehicle (compatible with 22 EV models), Nest Thermostat*, and Enphase Solar account
• Access FAQs and reach out to us via phone, chat, or email
• Locate your utility's contact details to report power outages
• Provide feedback to enhance your app experience

*NRG is not affiliated with Nest or its marketed products and services. Nest Thermostat is a trademark of Nest Labs, Inc., and all related rights are reserved. Should your Google Nest not appear in the My NRG app following a version update, please unlink and relink the device.
Updated on
Jun 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity, and App info and performance
This app may collect these data types
Personal info
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.1
75 reviews
A Google user
February 22, 2019
Worthless as far as I can tell. This is another factor in me regretting switching to this company. The only piece that seems to work is "my account" and that is slow af. So this app can tell me who I am, eventually, but can't show me my plan or usage. I guess I'll continue to wait for them to respond to my email...
19 people found this review helpful
Did you find this helpful?
NRG Energy, Inc
February 25, 2019
Hello Chris. Thank you for telling us about your experience with the app. There was an issue earlier with our systems, but it should be working now. Would you please retry? If the issue persists, please email mobile2@nrg.com. Thank you and sorry for the inconvenience.
A Google user
July 29, 2019
Hard to review the app as I'm never able to login. Fingerprint does not work. User name / password keeps giving "Sorry. We are working on a technical error. Please try back later." error.
19 people found this review helpful