I have to say I loved loved this in the beginning. I'm now in my fourth month. Had problems a couple times. Hit or miss for the monitors to stay on no matter how well you follow instructions. My cancellation screen button is no where to be found. I haven't been able to get a reading in days. I have done everything they have troubleshot with me the few times I needed to get it working again. Arghhhhh..... Trying to uninstall restall again.
8 people found this review helpful
May 4, 2022
Oh no! We sincerely apologize for the troubles you've had. We would love to make things right for you, if you could reach out to firstname.lastname@example.org, we'll be happy to help out!
2 out of the 3 cgm's I had did not work. Customer service was helpful for the first one, the second one they are trying to say it's working correctly. There are blank spots all over the data. Can't log food. Syncing is off by hours and minutes. Says I had 300 point spike in my sleep, and then there are more spikes. No diet change. I haven't even had a 40point spike in the last 9 months.
10 people found this review helpful
March 30, 2022
We're so sorry to hear about the issues you experienced.
We would love a chance to make things right for you. If you could contact us at email@example.com we'll be happy to help!
Concept is a great one but the implementation is quite poor in this instance. Love the data a CGM provides but the NutriSense sensors have been wildly inaccurate for me even with calibration. App doesn't function properly and while the support team is very responsive they just continuously provide excuses and months later issues still aren't fixed. App was definitely not built with for Android and it shows. There are many better alternatives available. Cancellation fees are ridiculous too!!
19 people found this review helpful
March 30, 2022
We're sorry to hear the app did not meet your expectations. In the last year we've made several improvements that address many of the concerns you had.
We would love to extend a special offer to you, if you are interested in giving us another try. Please reach out to firstname.lastname@example.org for more information on this!