Picture quality of 360p/420p could be better but over all great app for price. Everyone seems to be having issues with 3rd party (vodafone..) subscriptions or their phones just don't have high enough spec's to support the app. I'd suggest paying directly to sky using the debit card option 6 €/£ a month no contract. Find out if your mobile device supports the app before doing so of course.
New phone now the subscriptions have gone Ok, so after months of persevering with my HTC, I decided to get a different phone, a Samsung Note 5. I couldn't use it as I had reached device limit. So I sent an email to Sky asking for device change. No reply except to say my subscription is cancelled the day after they accepted my money. I came here to check and no subscription option available! However my app now works fine, for how long who knows?
Paying subscription but not getting the goods Like so many others I've seen on here, I had an account in which everything was going fine with me paying vodafone for the service. Suddenly it stopped working and saying I have no subscriptions. Called vodafone, they said the problem is on sky's end. Called sky, they said if I don't have a sky id (which when you subscribe though vodafone or Google you don't get) they would not be able to help. Ended up on a ping pong queue between vodafone and sky. In the end, I unsubscribed to the service through vodafone
Plusnet user on Wi-Fi "please check your network coverage" With the latest few updates, this app complains that there is no network coverage, even if I am on Wi-Fi and everything else works fine. You have to disable Wi-Fi temporarily, so you can run the app and get the listing. Start a stream over cellular and then turn Wi-Fi on. From now on streaming over Wi-Fi works fine. Please fix this nuisance. On HTC A9 with Marshmallow.
Fraud:A paid service that doesn't work! I get my subscription from Vodafone, but the app doesn't work. It shows a message saying that my device is not authorised to use the app. I have contacted the support and they are aware of the situation but don't fix it. I have asked for an extension of my contract for the time it hasn't worked, but they have refused. Sky living up to my expectations of snow evil soulless company.
No subscription Just paid for a new subscription on an existing account and says I have no subscription! Even though says I have! Why have I just wasted my money if it doesn't work?! Subscription has never worked. Not once have I been able to access the app but you have continued to charge me and even now when the app says I don't have a subscription you are STILL CHARGING ME! I've cancelled the subscription now but I suspect this won't do any good. Your app and your customer service are both truly shocking.
Under the cover maintenance.
Please email firstname.lastname@example.org if you have any issues.
The new App to find out the contents of Sky, where and when you want on your tablet.