Since early Nov 2022, the app will prompt you activate OneTouch / FaceID even when I did NOT change my device. It happened 3 times in Nov itself. Emailed OCBC but reply is they didn't detect any change in the backend and want me to reinstall the app... Start up of the app is also very slow and can you imagine hogging up the queue while all these happened at the same time.. not a good experience...
2 people found this review helpful
Cannot get past loading screen. Used to work fine until a few months ago. Tried reinstall, uninstall, install, clear memory, clear cache, combination of those, all cannot. Then one fine day it worked again, and then next day cannot again. Contact OCBC for help but they're pretty helpless and ask me to show them I did the "reinstall, uninstall, install, clear memory, clear cache, combination of those". After which they no more ideas, they stop replying to me. OCBC, get your act together!
Doesn't do its job. If I key the wrong creds it tells me 'wrong login details' very quickly, but if I key the right creds it just shows a loading spinny thingy forever. Did this to the point where the CAPTCHA kicked in. All these just to NOT pay $1.