Field service engineers are heroes. As a service engineer, you need to do everything, promptly and fix issues at first attempt. But even a hero needs a secret magic potion. That can be a more experienced colleague that can advice you how to solve an issue. Or a colleague that happens to be near you and has the right spare part in his van. Or just an easy way to navigate to your next job!
The Odyssee Hero app enables all this. Take the “My colleagues” feature where you access the list of colleagues. You can filter on skills to select the right expert and in one click reach out to him to chat, talk or even stream live video so your colleague can see by himself which problem you are trying to solve, and give you the expert advice you need.
The Odyssee Hero app is packed with many more such features that makes the live of a service technician hero easier:
Quickly check your next service order and where you need to drive to
Communicate easily with customers and colleagues
View where your colleagues are right now and filter on skills so you call the expert
Take pictures automatically linked to your work order in places otherwhise difficult to reach
Report and manage incidents to service your customers on the go
Never forget to register your timesheets
The app comes with integrated navigation and track&trace
All at your fingertips in the Hero app!