Horrendous UI. Very cluttered, confusing & generally a pain to use. However, it lets me pay my credit statement fairly easily each month. If it didn't have that feature, there's no way I'd even consider having this on my device. The 2* rating is being generous.
Needs to be more user friendly Like other poor reviews, I agree this app is so slow and cluttered. Not easy to navigate. It never stops me from ordering but if I can, I prefer ordering on computer rather than mobile. It can be very confusing to those who aren't used to the product and know what they are looking for. I wish they would update this. It's awesome you can shop all brands but it's a total pain and time consuming to do over the mobile app.
Doesn't work!! I have been trying to purchase the items in my shopping bag all evening and after I entered all my payment information and hit continue, the app stopped working. I was not able to submit my order and on top of that it kept asking me to reenter shipping and billing information. This is after having to checkout as a "guest" because the app would not let me reset my password. I tried on the website to checkout but the website wouldn't let me reset my password. Not the 1st time with issues!
Needs a lot of work It's slow, clunky, behind the times, and about as slow as loading the Old Navy website on your browser. In fact, it feels like a browser in its slow unstructured behavior. I like Old Navy, so no disrespect intended. But this app needs an upgrade badly.
SLOW I prefer the website over the app (I don't mind the website and in my opinion it seems fast) but the app I purchased some things and I had to click continue order or place order at least 3-4 times before it connected. It's not too different in appearance than the website but the app is VERY VERY slow.
Worst app EVER I don't know why this app even exists if the developers/company aren't even invested in it enough to make it useable for people. Slow, freezes, and crashes constantly. If you're thinking of downloading this app save yourself the trouble and frustration. It's like the only reason they created it was because their competitors have an app, and old navy/Gap wanted to say they do too, except its an app in name only.
GUI enhancements and minor fixes