Worst app EVER I don't know why this app even exists if the developers/company aren't even invested in it enough to make it useable for people. Slow, freezes, and crashes constantly. If you're thinking of downloading this app save yourself the trouble and frustration. It's like the only reason they created it was because their competitors have an app, and old navy/Gap wanted to say they do too, except its an app in name only.
Doesn't work!! I have been trying to purchase the items in my shopping bag all evening and after I entered all my payment information and hit continue, the app stopped working. I was not able to submit my order and on top of that it kept asking me to reenter shipping and billing information. This is after having to checkout as a "guest" because the app would not let me reset my password. I tried on the website to checkout but the website wouldn't let me reset my password. Not the 1st time with issues!
Terribly slow, use the website instead This app is horrible. It takes forever to load any screen. I love old Navy but this app got me so frustrated that I turned to using chrome on my phone instead and it worked at an extremely faster rate. I also couldn't change the sizes in my cart, because the buttons wouldn't work. I don't recommend this to anyone.
I cannot believe Old Navy would let this slide This app is horrible. It takes me forever to order something, even if I already have items in my bag. Navigating to find new items takes even longer. Get it together, Old Navy!
Horrendous UI. Very cluttered, confusing & generally a pain to use. However, it lets me pay my credit statement fairly easily each month. If it didn't have that feature, there's no way I'd even consider having this on my device. The 2* rating is being generous.
Needs to be more user friendly Like other poor reviews, I agree this app is so slow and cluttered. Not easy to navigate. It never stops me from ordering but if I can, I prefer ordering on computer rather than mobile. It can be very confusing to those who aren't used to the product and know what they are looking for. I wish they would update this. It's awesome you can shop all brands but it's a total pain and time consuming to do over the mobile app.
GUI enhancements and minor fixes
Quickly order, pay, reload your Starbucks Card and earn free drinks or food.