My SSP

Morneau Shepell Ltd

About this app

Download today to discover what the My SSP app can do for you.
Description
Created by clinical and cultural experts, the My SSP app helps international and domestic students succeed by providing access to Morneau Shepell’s Student Support Program (SSP). Students can access the program anytime, anywhere, 24/7, to connect with a Student Support Advisor who speaks their language, understands their culture, and can work with them to succeed while studying abroad or at home.
My SSP:
• Is free to download and available worldwide in six languages (English, French, Korean, Chinese, Arabic and Spanish).
• Features immediate, confidential and culturally relevant support in various languages for any of life’s challenges.
• Let students call or chat with a Student Support Advisor 24/7.
• Has interesting articles and videos on a range of health topics, produced specifically for busy students.

Ratings and reviews

The texting services it provides is mediocre at best. Scripted, with a range of helpfulness. Some are great, some are not, and all of them type super slow. The first person I talked to suggested scheduling recurring counseling sessions (why I tried mySSP in the first place) and despite getting confirmation emails, two different counselors didn't show up. This app honestly caused me more problems than it's worth. I would've recommended it in the past, but not anymore.

I was immediately told that students are only allowed to use this service at one time during their entire course of attending classes and that you will be barred from attempting to reach out if you ever have issues crop up again. I was not asked my user password or security question but was instead immediately turned away despite being in the middle of a severe depressive episode just looking for advice. it only made my episodes worse.

The app isn't all its cracked up to be. It is NOT meant for online counseling (as you are provided a 30 min 'counselling' session, that can be done via chat or phone, once every 24-hour period.) Moreover the online counselors receive different training than in-person ones -- which may explain why conversations feel scripted, impersonal, and cold. Overall, the purpose of the app is to set you up with an ongoing counselor, for whom you have book an appointment with.

What's new

Bug fixes and performance improvements