
Amanda Rutledge
I am enrolled in Flex Pay, so my mortgage payment is split into two payments per month that are automatically taken out of my checking account. Every year when there is an escrow analysis, my flex payment changes, however, Onity Mortgage does not recognize this, and they proceed to take the old flex pay amounts out. When you call them, they say they will fix it but they don't. This has happened for 2 years now! I have since cancled my Flex Pay because I can no longer count on what they say.
1 person found this review helpful
Onity Mortgage Corporation
July 2, 2026
Hi Amanda, we sincerely apologize for the troubles you've had. We'd be happy to take a look into this for you, please contact us at customercare@mortgagefamily.com. Thank you.

Karen Kavana
It's next to impossible to get the make a payment box to appear on the website or the app. I've spent up to half an hour going between the app and website to be able to pay. This time the app let me do it. My guess is that they do it on purpose so you choose Auto-pay. Please be kind. Not everyone can use autopay. Transfer rates and payments can be unpredictable. Please fix this. Thank you.
1 person found this review helpful
Onity Mortgage Corporation
June 9, 2026
Hi Karen, we are sorry that you're having issues with the app. Can you write to us at customercare@mortgagefamily.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate immediately & solve the issue.

Patrick OHair
The app does not allow me to paste my password into the password field from the clipboard. Furthermore I see no way to have my password manager fill in my password. If you really are serious about security you would support passkeys on the app and your website.
1 person found this review helpful
Onity Mortgage Corporation
April 16, 2026
Hi Patrick, we are sorry that you're having issues with the app. Can you write to us at customercare@mortgagefamily.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate immediately & solve the issue.