OnStar Guardian: Safety App

OnStar, LLC

About this app

SAFETY SERVICES RIGHT ON YOUR PHONE
 
Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar GuardianTM app. Whenever you’re in need, we're with you and your family – in any vehicle or on your motorcycle. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. A standalone plan is only $15 a month. Plus, you can share the app with up to 7 friends or family members at no additional cost.
 
FAMILY SAFETY SERVICES THAT GOES WHERE YOU GO
 
Mobile Crash Response
• Crash detection in any car and a connection to help.
• Smartphone sensors can detect a car accident and alert an OnStar Advisor
• Help in a crash in any vehicle — or on your motorcycle
 
Roadside Assistance
• Don't get stranded. Get help on the road, jump a dead battery, get assistance
with a flat tire — you can even get fuel delivered or request a tow
• Roadside Assistance for any vehicle or motorcycle
 
Location Status
• Togetherness when you're apart. The family locator that lets you share and
save real-time locations, view a live map, even send departure and arrival notifications
 
Emergency Services
• Help when it's needed. The red Emergency button provides priority access to an
OnStar Emergency Advisor 24/7
• Get specially trained assistance with medical issues, severe weather and more — all while our Advisors send First Responders your exact location

LIMITATIONS
Price subject to taxes and fees.
 
See onstar.ca/ca/en/guardian-app for details and limitations.

U.S. and Canada only. Available on select Android devices.

May not transmit all crash data. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).
 
Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply.
 
Roadside services provided by third-party providers. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided.  

Up to seven additional individuals can be added to the “My Family” section within the app.

Ratings and reviews

The app is a piece of junk, as in worthless. It worked a couple times after my wife and I first installed it, and hasn't worked since in the last two months. Tried everything, reboot phones, reinstalled, and called Onstar to report problem and was given a trouble ticket number, then got a email telling me what to try which I already have done countless times. All it does is freeze up until recently, now it doesn't even show when one of us has left the house. We uninstalled it on both phones.

Doesn't show current family locations anymore. Used to work perfectly, but in the last year it had gradually went downhill. All my family members have updated their phones, the app, uninstalled, and reinstalled and it still won't update their current location most of the time. It does their approximate (within a HUGE circle) location from 3 hours ago to 10 days ago. That is not helpful.

Used to be great, now it doesn't accurately show the location of family members, even if you keep trying to update location. We're in a metro area with the best cell coverage in the country and it still can't do its job. When I first started using it years ago, it was wonderful and helped find someone who got in a bicycle accident, now it can't find someone who's a quarter mile away. Please fix this!

What’s new

- Miscellaneous Bug Fixes