OnStar Guardian: Safety App

4.4
8.15K reviews
1M+
Downloads
Content rating
Everyone
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About this app

SAFETY SERVICES RIGHT ON YOUR PHONE
 
Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar GuardianTM app. Whenever you’re in need, we're with you and your family – in any vehicle or on your motorcycle. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. A standalone plan is only $15 a month. Plus, you can share the app with up to 7 friends or family members at no additional cost.
 
FAMILY SAFETY SERVICES THAT GOES WHERE YOU GO
 
Mobile Crash Response
• Crash detection in any car and a connection to help.
• Smartphone sensors can detect a car accident and alert an OnStar Advisor
• Help in a crash in any vehicle — or on your motorcycle
 
Roadside Assistance
• Don't get stranded. Get help on the road, jump a dead battery, get assistance
with a flat tire — you can even get fuel delivered or request a tow
• Roadside Assistance for any vehicle or motorcycle
 
Location Status
• Togetherness when you're apart. The family locator that lets you share and
save real-time locations, view a live map, even send departure and arrival notifications
 
Emergency Services
• Help when it's needed. The red Emergency button provides priority access to an
OnStar Emergency Advisor 24/7
• Get specially trained assistance with medical issues, severe weather and more — all while our Advisors send First Responders your exact location

LIMITATIONS
Price subject to taxes and fees.
 
See onstar.ca/ca/en/guardian-app for details and limitations.

U.S. and Canada only. Available on select Android devices.

May not transmit all crash data. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).
 
Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply.
 
Roadside services provided by third-party providers. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided.  

Up to seven additional individuals can be added to the “My Family” section within the app.
Updated on
Jun 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
7.93K reviews
Nadean Schnaible
July 6, 2024
Updated review: There was a period of time after I wrote my initial review that this app was working flawlessly but now it's back to the inconsistency it was before. Why???? Initial Review: Very inconsistent results. Sometimes it gives accurate locations but most times it doesn't. It will show someone in my family at a location like 12 hours ago and when I click on update it just spins and says retry. Please fix this!!
9 people found this review helpful
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OnStar, LLC
July 6, 2024
Our team recognizes how this experience has created some difficulty for you, Nadean. As an initial troubleshooting step, please uninstall/reinstall your app. If you continue to have trouble, please email socialmedia@gm.com with "ATTN: Guardian app/Nadean Schnaible" in the subject line so we can assist. ~Roland
Daniel Rosenfeld
May 24, 2024
App is VERY invasive and annoying. I don't want notification ALL the time. Especially when I'm not even close to my vehicle. Why do I need my location on when I'm not driving as well?? Doesn't make any sense. There is also NO reason to record my physical activity with my phone. Companies use this for instance purposes to deny you coverage for things. Sense evil an manipulative.
26 people found this review helpful
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OnStar, LLC
May 25, 2024
Hello, Daniel, Thanks for your review. Our team would like to learn more about this concern and help to the best of our abilities. Please email socialmedia@gm.com with "ATTN: myGuardian APP/Daniel Rosenfeld" in the subject line so we can assist. ~Erin
Linda M