OnStar Guardian: Safety App

OnStar, LLC

About this app

SAFETY SERVICES RIGHT ON YOUR PHONE
 
Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar GuardianTM app. Whenever you’re in need, we're with you and your family – in any vehicle or on your motorcycle. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. A standalone plan is only $15 a month. Plus, you can share the app with up to 7 friends or family members at no additional cost.
 
FAMILY SAFETY SERVICES THAT GOES WHERE YOU GO
 
Mobile Crash Response
• Crash detection in any car and a connection to help.
• Smartphone sensors can detect a car accident and alert an OnStar Advisor
• Help in a crash in any vehicle — or on your motorcycle
 
Roadside Assistance
• Don't get stranded. Get help on the road, jump a dead battery, get assistance
with a flat tire — you can even get fuel delivered or request a tow
• Roadside Assistance for any vehicle or motorcycle
 
Location Status
• Togetherness when you're apart. The family locator that lets you share and
save real-time locations, view a live map, even send departure and arrival notifications
 
Emergency Services
• Help when it's needed. The red Emergency button provides priority access to an
OnStar Emergency Advisor 24/7
• Get specially trained assistance with medical issues, severe weather and more — all while our Advisors send First Responders your exact location

LIMITATIONS
Price subject to taxes and fees.
 
See onstar.ca/ca/en/guardian-app for details and limitations.

U.S. and Canada only. Available on select Android devices.

May not transmit all crash data. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).
 
Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply.
 
Roadside services provided by Signature Motor Club, Inc., a member of the Allstate family of companies. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided.  

Up to seven additional individuals can be added to the “My Family” section within the app.

Ratings and reviews

I love having the app. It allows me to see where my family is and they know where I am. The emergency assistant also gives me peace of mind. It's not a 5 star because of reliability. Often I need to close and restart the app to get accurate data. If it were more reliable it would be perfect...especially because it is included as part of my subscription.

The idea behind this is good, but it cannot be configured to allow only limited access. I do not want it constantly running in the background or always accessing my information. We need to be able to select when we want it to be on and have access. Also, during setup, it keeps going forward when I want to backtrack and check something. Okay. I tried using it. First time in 4 years to need service and they can't locate my account! Pure garbage!

I added a family member and I can locate them and sometimes the app will actually follow their movements down the street. That seems to be an intermittent feature. I cannot seem to set up location alerts or use any of the other advertised features. I have not attempted any roadside or emergency service, but I don't have a lot of confidence those would work.

What's new

- Miscellaneous Bug Fixes