OpenKey

OpenKey

About this app

Introducing the latest release of the OpenKey Guest mobile app! Access hotel rooms worldwide with a secure and convenient digital key directly on your smartphone.

With the OpenKey app, you can enjoy the following features:

• Instant Room Access: Easily unlock your guest room with a simple touch of a button. No more fumbling with keycards or waiting in line at the front desk.
• Key Sharing: Share your digital key with up to 4 other guests, making it easier for your travel companions to access the room.
• Contact Hotel: Contact the hotel operations team for any additional needs during your stay, like extra pillows or towels, potential reservation details, and questions that may arise.
• Check-Out Details: View your check-out date and time on the mobile key, helping you stay organized and plan your departure effortlessly.
• Room Number on Mobile Key: Say goodbye to the hassle of carrying a keycard jacket. Your room number is conveniently displayed on the mobile key, allowing for a streamlined and hassle-free experience.
• Hotel Exploration: Discover hotel amenities, dining options, and other features through the app. Get a comprehensive overview of everything your hotel has to offer.
• Check-Out Request: Send a check-out request directly from your mobile key screen. Simplify the check-out process and save valuable time.

What's New in OpenKey Guest?

We've completely redesigned the user experience to ensure a simple, fast, and secure experience for hotel guests. Getting your mobile key is as easy as 1-2-3:

• Ensure the hotel has your phone number on file at time of check-in.
• Receive a text message with a link to download the OpenKey app.
• Input your mobile number and verification code to confirm your device and your key will download to your phone!

For any assistance, including syncing issues, not receiving a key, or problems with opening a lock, please reach out to our support team at [e-mail].

Ratings and reviews

Right, this app downloads, makes the correct key, but doesn't work on Android 9. I did a little investigating and my results: The app only works when both Bluetooth and GPS are on. Please include these in your instructions before more people get locked out of their rooms. Updating to a one star because your team says they went through troubleshooting, but I had to discover the fix. I even wiped my phone in my troubleshooting.

Not very reliable. There were a few times in a week at a hotel using this app for the door key where it took minutes to get into my room. Maybe it was the door? Either way, I'd prefer not having to keep my phone on me at all times, so if advise against hotels using this as the only option.

It asks me my phone number and says it is sending a code, and it never does. I have uninstalled and re-installed multiple times. I own the account, and my credit card is on file. I also accepted all notifications, and the location is on. Why will it not send me a code? I have tried the resend button many times! HELP!

What's new

- Minor bug fixes and improvements.