522 reviews
Content rating
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About this app

Introducing the latest release of the OpenKey Guest mobile app! Access hotel rooms worldwide with a secure and convenient digital key directly on your smartphone.

With the OpenKey app, you can enjoy the following features:

• Instant Room Access: Easily unlock your guest room with a simple touch of a button. No more fumbling with keycards or waiting in line at the front desk.
• Key Sharing: Share your digital key with up to 4 other guests, making it easier for your travel companions to access the room.
• Contact Hotel: Contact the hotel operations team for any additional needs during your stay, like extra pillows or towels, potential reservation details, and questions that may arise.
• Check-Out Details: View your check-out date and time on the mobile key, helping you stay organized and plan your departure effortlessly.
• Room Number on Mobile Key: Say goodbye to the hassle of carrying a keycard jacket. Your room number is conveniently displayed on the mobile key, allowing for a streamlined and hassle-free experience.
• Hotel Exploration: Discover hotel amenities, dining options, and other features through the app. Get a comprehensive overview of everything your hotel has to offer.
• Check-Out Request: Send a check-out request directly from your mobile key screen. Simplify the check-out process and save valuable time.

What's New in OpenKey Guest?

We've completely redesigned the user experience to ensure a simple, fast, and secure experience for hotel guests. Getting your mobile key is as easy as 1-2-3:

• Ensure the hotel has your phone number on file at time of check-in.
• Receive a text message with a link to download the OpenKey app.
• Input your mobile number and verification code to confirm your device and your key will download to your phone!

For any assistance, including syncing issues, not receiving a key, or problems with opening a lock, please reach out to our support team at
Updated on
May 21, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

517 reviews
Thomas Harvey
July 6, 2024
Downloaded twice (once from open key via reservation link and once from Google Play Store). Installed fine on my high end android phone. I turned on location and bluetooth on phone, then accepted notifications and permissions for app. When the window for entering mobil phone # opened, the app flashed each number as I entered them, but they disappeared. The end result being the apo would not accept any phone number. Thus, this app was totally useless to me and I would give it zero stars.
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July 9, 2024
Hello Thomas, We're so sorry that you weren't able to use our app because the phone number disappeared. We hope you'll contact us at so we can gather a few additional details. We haven't seen that error before, and we want our developers to investigate and make corrections where needed. Sincerely, OpenKey Support
Kayden Rogers
February 21, 2024
This is the first app I've ever chosen to review. I stay in hotels all the time. One of the worst things is waiting in line to check in, only to get to your room and they programmed the key wrong so you have to lug everything down to the front desk again to get a new key. Mistakes happen. But,when it happened with this app, I called the front desk and they fixed it right then. New key downloaded to my phone and I entered my room. I now absolutely love this app.
13 people found this review helpful
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Isabella Taylor
March 5, 2024
It's very reliable and secure. Seems that the key is an actual file, so I had to give it permission to store the file on my phone. It works using Bluetooth, so I had to give that permission as well. I looked it up,and location uses GPS, WIFI, and Bluetooth, so you can't use the key without location turned on. I'm always leary about permissions, but I understand why this app wouldn't work without these.
5 people found this rev