
Rey Ekola
- Flag inappropriate
- Show review history
Update: working in most aspects! However it is still bugging out on wait-lists and cancellations. Currently it seems if I get taken off a wait-list instead of turning orange like the classes I'm in, it says wait-list "null" and stays blue (I just check Mindbody to see if I'm off and scheduled). Cancellations, regardless of when I cancel are showing errors, so currently using a third party app to rectify/schedule. I think once all is smooth it'll be a great update!
4 people found this review helpful
Ultimate Fitness Group
October 15, 2024
Thanks for updating your review. The issues with cancelling waitlisted classes have been resolved, and the issues with waitlist indicators will be resolved soon. Thank you for your patience.

Stephanie
The new app update is awful. If you are on the waitlist for a class, and you make it into a class, the app will still show you on the waitlist, even though you receive an email saying you are off the waitlist. Then you have classes disappearing after you sign up for them. It is the weirdest thing. This latest app update is awful and corporate fixed something that wasn't broken. Shame.
10 people found this review helpful
Ultimate Fitness Group
October 15, 2024
Thanks for the review. We are working to resolve remaining issues with waitlist indicators and we appreciate your patience.

Jamie Tio
Please fix the buggy tread stats. The graph never matches my distance and if the class is ended before I log out, the distance on my app is skewed (i.e. the tread says I did 4.2 miles, the app says I did 3.8). This has nothing to do with distance walked after the clock stops, had nothing to do with marathon month tracking, and is not localized to one specific studio. After lots of troubleshooting in studio and with the help desk, it's an app bug issue. Thank you!