
Michael Geist
- Flag inappropriate
- Show review history
Documentation is unusable. There is nowhere in the app to log descrepancies. It most recently dropped two days of treatment. I input pain and disability info those days, yet they don't allow you to see the dates (to cover up this problem) My phone is right next to me when I finish, yet I have to turn it back on to push data to the app. I have constant issues with data not uploading to the app or disappearing. Horrible! I don't need support, you need to fix this GARBAGE!
19 people found this review helpful
Orthofix BioStim
September 15, 2023
We are sorry to hear this. Please call 1-800-535-4492 or email us at pemfcustomerservice@orthofix.com so a customer service representative can assist you. Reference Dashboard ID# 5912

Tim Kelley
- Flag inappropriate
- Show review history
Disconnects from Bluetooth often. When first installed it required location services which I think unnecessary seeing that the device connects via Bluetooth. Doesn't remember device under Bluetooth. Under settings, for daily reminder to use the device, there is a time of day for the reminder and an option to change the time. No amount of tapping anywhere in this area will allow you to change the time. You cannot edit this time even though 'change' is clearly marked.
3 people found this review helpful
Orthofix BioStim
July 13, 2023
We are sorry to hear this. Please call 1-800-535-4492 or email us at pemfcustomerservice@orthofix.com so a customer service representative can assist you. Reference Dashboard ID# 5829

Andrew Ostrom
- Flag inappropriate
- Show review history
I've had a couple of issues with getting the device to connect, but otherwise it's been solid. It's not a flashy app, but it does what you need - shows how much time is left in your session and tracks usage. Update - 4/14/2023 Google pushed the Android 14 Beta 1 yesterday and then Stim wouldn't start. In uninstalled and reinstalled and now it's working.
7 people found this review helpful