I first installed and unsuccessfully tried, reviewed, & pitched Oticon's app on 3/23/17. Since then I'd read some good things about the updates. They've done a right nice job with the app as it is today, at least for my purposes. So much so that I've reconsidered & now am comfortable giving it 5 stars. I'm not using the IFTTT features, just the basics: battery monitoring & independent left/right volume control. It works. It's also helped me in talking with my therapist when dialing in the aid's settings. I'm glad I didn't own my first impression & gave the app a second look.
This app is awful! I can't tell you how many times I have "updated the latest app" just to get them to connect to my hearing aids again. Absolute waste of time if I am somewhere and need to adjust volume quickly. Not to mention embarrassing to have to keep opening and closing battery drawers on my aids in public setting to reconnect. Please update this app with higher quality for android users! These hearing aids are not cheap, so you are definitely making money, use it to make a better app!
This app is awesome when you can get it to work. I think it is worth saving but it needs work to make it reliable. I have to restart my phone several times a day to keep it working. Sometimes I have to uninstall and re-install it to get it to work. Please fix it as I need it.
Everyone I go back into the app the hearing aids do not connect. Have to keep resetting the app to re-pair the hearing aids. Good thing this is just a demo pair of hearing aids. Likely requires Starkey instead of these I had to edit since you sent me your scripted response that I see you post to everyone. The problem is not the phone it is the poorly written app. Oticon should consider there it's a problem with the app when there is only a 1.8 rating and a 3.2 rating is iTunes. Find a new app developer that can being a stable environment to your customers. Both Starkey and Widex have better ratings on their apps
(Help at bottom of this post)I had no problem pairing each hearing aid(right and left). I was able to switch between sound profiles easily. Took me a minute to figure out that you had to slide up and down on the screen for volume control. My only suggestion is save the volume level for each profile instead of setting it back to zero( or make a sticky option) ______________________________ Some help for people using the app. The oticon 2 Bluetooth will turn off in 3 minutes if you don't connect to it (this prevents other people from connect and is a good thing). You can turn the Bluetooth on your oticon by toggling airplane mode. Hold the button on your hearing aid for 7 seconds (turns off) hold it again for another 7 seconds (turns on BT). Connect your phone within 3 minutes. Make sure you save your BT connection on your phone if you have that option so you don't have to pair
Cant get one side to work uninstalled it 3 times and still dont work. Says connected then disconnected. Had it in my apple iphone. had to switch to android n now it dont work. Tried different things n still dont work. Junk