So the app is up again but the scanner you scan items is giving a server experiencing difficulties error and when you close the app well you do t get the chance to scan. I had a weekly receipt with a lot of points lost...Thank you but no one ever responds to any type of contact.
Was good for while. Lost all my points i built up. Then made me restart. Emailed them. No response. Now i can't upload receipts. Emailed again. Drawings are a scam. No real person wins them. Don't download. Not worth it.UPDATE 1/26/18. They replied here to email them at their help desk which i did immediately but STILL have not gotten a reply nor has the app been fixed😡😡😡😡😡😡😡😡UPDATE 1/28/18. JUST GOT SCREWED AGAIN ON MY DAIKY POINTS SET ME BACK TO DAY OBE. BAD BAD APP
This app has glitches it can't fix and punishes the customers for their mistake that their team can't fix. Been emailing them telling the team what is going on still haven't fixed it. Issue I open my account when I push the close button it gives me points without scanning a receipt. I have uninstalled and reinstalled several times. Still doing it. Can anybody help me because they red flagged from entering sweepstakes or getting gift cards. Apparently the snapstar team can't fix it. Thank you
At one point I couldn't even open my app again. I've tried restarting my phone, uninstalling & reinstalling the app. Not sure what else to do. My app started working again then it all started back over to where I can't use my app. When it started to crash it have me a message telling me that the server was down. I updated the app & still no luck on using it.
I used to love this app and then it just stopped working. I have submitted numerous help tickets via the app and all have gone unanswered. About to give up.
01/07/18, Loaded app yesterday, opened it today it didn't load/open, so I un installed and reinstalled. Once I reinstalled I got a wait list message. I signed up for wait list and we will update my review/rating accordingly. 02/04/18 update, I emailed them as requested after my first review, that was 3 weeks ago I got no response. So I emailed again 5 days ago and again no response. I tried to open the app on my phone again and got the message to join the wait list. So I filled out the form, but there is no validation that I'm actually on the wait list. While this app looks promising, customer support is non- existent. Uninstalling.
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