I'm frustrated with the app because, even tho I've set a PIN code for quick login, it regularly logs me out, asking for my username/password. I don't keep those credentials with me, so I must wait - to get home and onto my laptop to login. But I have the mobile app for convenience - to be able to handle messages/issues (in real-time) with my coparent on the go. Totally worthless to have the mobile app when I can't login with my PIN. I've looked online for help with troubleshooting, but have been unsuccessful. Please, make this app convenient to use. Our kids are more than worth it.
Needs an overhaul badly. Functionality and navigation is very limited, and this is frustrating to those who are newly divorced, paying for this service, and quite possibly relying on their phone to accomplish the tasks. Creating expenses and navigating to or editing a calendar are just about impossible. The system keeps trying to bill you for an expense you are billing out, and doesn't offer you the choices that would clarify who the expense is for. If that option is there, it has been so obscure to find that numerous expenses are incorrectly created. Frustrating, especially when the company charges so much for their services. Great idea, needs some work.
This service has been a godsend in my case. A couple of issues I had were promptly addressed by the tech support.
Good in theory...but for the money they're making, the quality and design of the programming/app, and functionality could be a lot better...Mickey Mouse comes to mind. To be honest, it looks and feels like a 20 year old website/app. Even the latest fingerprint unlock (cool feature) isn't working on a very common Galaxy S7. Owners, RE-INVEST! You're not just starting out anymore. Give us a world class app/program before someone else does.
Unable to get items to post.
Professionals can't use the app, parents aren't able to upload more than one attachment to an email.
Fingerprint Authentication, performance improvements, and bug fixes.
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