3.7
3.76K reviews
100K+
Downloads
Content rating
Everyone
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About this app

The easy way to report local issues.

We’re on a mission to build cleaner, safer and smarter communities.

Snap Send Solve makes reporting community issues in Australia and New Zealand simple.

Your reports are instantly sent to the responsible authority with the necessary details for a speedy Solve. No need to know who to contact, then wait on the phone or write long emails.

Snap Send Solve has empowered Snappers to lodge millions of on-the-spot reports. From dumped rubbish to graffiti, abandoned trolleys to water leaks Snappers are helping make their communities a better place to live. Use Snap Send Solve and become a Local Legend today!

We’re working hard to make Snap Send Solve the best community reporting experience. We think you’ll love it because:

IT'S FAST, ACCURATE AND ACCESSIBLE

Use your phone to send your report on the spot — no googling complicated webforms or waiting on hold to speak to customer service. Whether you’re walking on a city footpath or a bush track, Snap Send Solve is available everywhere in Australia and New Zealand.

THERE'S NO GUESSWORK

Snap Send Solve automatically directs your report to the responsible authority based on your chosen location and incident type. You can Snap and Send without spending time figuring out who’s responsible for the Solve.

YOU'LL BE A COMMUNITY CHAMPION

Join the hundreds of thousands of Local Legends who are improving their local areas with just a few taps. Play an active role in building your area’s liveability and help create cleaner, safer and smarter communities.

Have questions or feedback? Get in touch at [contact@snapsendsolve.com](mailto:contact@snapsendsolve.com).
Updated on
25 June 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and Photos and videos
This app may collect these data types
Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.7
3.69K reviews
Ricardo Martins
9 June 2024
It is a very good initiative. However there's a lot to be improved, specially in the app. For example, it seems the geolocation is not shared with the person who is doing the fix, and you need to be precise on the address. Some types off gives are assigned to the wrong entity(ie: light poles assigned to energex, where should be council) and you can't redirect. You can't also update a case with some additional info in the app, and so on. But I'm pretty sure it will get better and better soon.
1 person found this review helpful
Snap Send Solve Pty Ltd
9 June 2024
Hi Ricardo, we are sorry to hear about your experience with the App. We are always looking to improve our app and enable our Snappers to help better their communities. If you have specific issues please feel free to contact our support team at contact@snapsendsolve.com or check out our help page linked here https://help.snapsendsolve.com/en/.
Glenn x
8 May 2024
Apps seems good, straightforward to use and very useful on the face of it. Unfortunately, you're relying on a council to actually respond and act which they aren't known for. Submitted a snap 10 days ago, was promptly "viewed" and subsequently ignored. Tried following up but no joy.
1 person found this review helpful
Snap Send Solve Pty Ltd
20 March 2023
Hi Glenn, sorry to hear your report has not been resolved. All reports submitted on Snap Send Solve are instantly sent to the relevant Solver. Can you please share more information about this report and email us at contact@snapsendsolve.com. Thank you.
Raul Nigli
29 March 2024
Hi team, Super new user here. Great interface, easy to navigate, big buttons, it works as it should on my Android. One big downside is that once submitted, I can't really 'update' the case. So I can't add, remove or edit the description. Or even add another few lines for context. If I'm on the move, I don't have time to give details/context. I want to come back and add more details. Also, if there was a comment section, then the solver and sender can communicate better. There is zero comms atm.
13 people found this review helpful

What's new

We're always on the lookout for things to make Snap Send Solve better.
- Before & After thumbnails in History tab: See which of your Snaps have an After photo, making it easier to share the positive impact you've had on your community
- Confirm After photo: Now you can make sure it's the right After photo, before uploading it
- Refinements to setting the Snap location: This ensures the location is always accurate

We love hearing from you. Share your thoughts via the feedback section in the app.

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