Panasonic Comfort Cloud lets you control and monitor your Panasonic HVAC units anytime, anywhere—right from your smartphone.
• Main Features: Remotely control Panasonic HVAC units, including air conditioners, air-to-water heat pumps, and ventilation fans Purify your home or workspace with Panasonic’s unique nanoe™ technology Choose from various modes to create your ideal indoor environment Pre-cool or pre-heat your space before you arrive Adjust fan speed and air swing settings Turn all HVAC units on or off by group
• Monitor: View indoor/outdoor temperature and energy consumption graphs
• Schedule: Set a weekly timer with up to 6 operations per day
• Alerts: Receive notifications with error codes when issues occur
Note: Feature availability may vary depending on model and region.
Updated on
Apr 7, 2026
Lifestyle
Data safety
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The app has some useful capabilities but I found it to be a big hassle to install and can't get some key features to work, like programming different temperatures for different hours of the day. We've had the unit and app for barely a year, and now it won't work at all unless the app is updated. Frustrating and disappointing. I had expected better from Panasonic
30 people found this review helpful
Jon Cou
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December 12, 2023
Absolutely a nightmare to instal and register. Have not had this sort of issue for a very long time. Many failed attempts - eventually had to go to desktop web browser to register. Then a bigger mission - trying to to install remote via wi-fi - have now officially given up. I used to have some respect for the this band - that has all gone. Never again in my household. Without doubt the absolutes worst I have ever seen. Who designed this rubbish and QA approved it??
26 people found this review helpful
Geoff Taylor
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January 16, 2024
Shame I can't give zero. Wish I read these review before I bought a Panasonic. Takes ages to configure. Tech took 2 hours to configure wall unit with its clunky up down arrows to select. And phone takes about an hour to connect and set up zones again (no sync from phone and wall unit). The instructions in the app are nothing like the options available in the app. To top it off the app upgrade and I lost all my settings and have to start from scratch. But now my app can't find the Air Con unit
14 people found this review helpful
PANASONIC HVAC & CC CO., LTD.
January 17, 2024
Dear Geoff Taylor,
We apologize for the inconvenience.
We kindly ask you to log out of your current account and log in again using the Panasonic ID that you used before.
If you have any further issues, please contact us at aircon_app_enquiry@my.panasonic.com directly.
Thank you.
Panasonic Comfort Cloud development team