This passport is a tool for both clients AND case managers. Frequently, case managers work with clients who can’t remember or have lost pertinent information which then can significantly delay essential services. This passport not only allows case managers to work in partnership with the clients as they fill out the passport and collect relevant information, it also breaks down barriers and builds a shared experience ensuring clients receive necessary services without delay. Isolation and a sense of being on the journey to change, completely alone, plagues our clients and is the number one cause of despair and apathy. The “Passport to Success” tool takes away the feeling of helplessness, makes clients feel less like they are at the mercy of a strenuous system and gives them the power and confidence to take control of their journey with their case managers by their side, as their partner.
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