
Courtney Ritz Lednicky
This app is terrible. Reordering doesn't work (possibly because there was a seasonal item not available, but it spun endlessly instead of saying that or giving me options). There's also a frustrating thing on the payment where having your credit info filled still doesn't work with the expiration date and you have to use their drop down menu even though it looks correct. I would not use this app if I wasn't trying to get rewards that used to be way easier and better.
4 people found this review helpful

Ana Zepeda
Menu doesn't seem complete. Can't order French toast without adding both butter and syrup - which took me a bit to figure out. After finally getting everything in the cart, it says they won't be able to start the order right away and to pick a later time - but it won't let me pick a later time. Looking forward to future updates.

Kevin S.
Ever since the Kerbey Lane membership cards were discontinued a few years ago, the program has become a mess. An app came and went without any waitresses or managers knew how to use it. Now the new "Kerbey Love Club" app has been out for a few months, and it looks like it was made by a middle school student. There are icons that look like buttons that can't be clicked, there's no description of how the program works, how many points I have, or how I can redeem such points. The point system is a complete mystery. There's a "$2 off coffee" reward that I've had for months and have yet to figure out how to redeem it. I have a balance of 10 "Qualified orders" and I have yet to know what it means, because it has no description. Oh, and apparently I'm part of the "Tier Baby Cake" which I couldn't care less because I don't even know what it means, nor is there any description of it anywhere in the app. Overall, this membership program and the app have been a huge disappointment. I don't even know why I keep trying to use it. I like Kerbey's food and personal service, but that's about it. I would never recommend the app or membership to my friends because it's just a headache.
2 people found this review helpful