I have had a very good experience with pepwash. Their representative Shubham has been very helpful wrt pick up and drop off times. Even the quality of work has been pretty good. Their good feature of monthly pricing plans is also limitation since if you didn't use up the full amount by month end that money is wasted.
My first pepwash service was disappointing as my shirt was damaged. However I was refunded the appropriate amount for the damage. Will continue using the service and see how it goes. Satisfied with the issue resolution. Was called by the co-founder for resolution of my problem. Order pickup needs to be more punctual. Service is satisfactory otherwise.
Worst work they provide. Never on time, I gave suggestions everytime but of no use. If you are ready to wait for your services it's fine, else they are always late. Whatever is given in Track Order is always wrong. Whenever I try to track my order it always gives me a date that is passed. Really hate the punctuality.
Last time they returned the clothes unwashed and just ironed although it was wash and iron. I still gave another set of around 5 kgs of clothes to wash. They have only delivered back a few clothes. Around 3.5 kgs of clothes are still with them and it has been more than a week. Also another pick up was scheduled 4 days back and they havent collected my order yet. And noones picking the call at the given number. Terrible service.
I am using this app since one year and suggested many of my friends in ITER who were benefited to get a quick doorstep service. It's service is good but sometimes it's late. Online wallet option is an advantage. I recommend this app to used by users for its service and promotion of online startup by a young founder. I also suggest monthly discount should be given for regular customers.
My blanket is not dry-cleaned. It is smelling something weird as well. They picked up the order late and even delivered late. Very disappointed with the service. Even I confirmed with few of my friends and they also said that the blanket is not all at dry-cleaned. Expected good but output is bad.
Minor Bug Fixed
Better Look and Feel
Online Laundry & Dry Clean service at Gurgaon, Delhi, Noida & Indirapuram