
Willem van Heerden
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There are many major problems. No way to log bug reports. The app intermittently logs me out for no reason. No dark mode or themed app icon, and doesn't follow Android Material You design guidelines. Constant requests to start challenges I've already completed with no way to opt out. Brush head replacement notifications on the app and brush aren't in sync. No, I can't call US customer care. I don't live in the US. Unacceptable for a brush with the app listed as a key selling point.
4 people found this review helpful
P&G Health Care
June 29, 2026
We're so sorry to learn the app has been logging you out and begin requests you've already completed. We also know how frustrating it is when your brush head reminders don't sync up. We hope you'll reach out to our team in your region for more help within the app.

Will Coleman
This app was great until it got its most recent update. If you don't brush for the full 2 minutes and tell it you're done, it will not save any of the time, coverage or pressure data. Sometimes even when you do tell it, it doesn't save the data. it's very frustrating when half the point is to track the data and get insights into how you're brushing.
3 people found this review helpful
P&G Health Care
May 27, 2026
Will, thank you for bringing this to our attention. As you mentioned, we know how important it is to gather your important brushing data, and we realize how frustrating it can be when this doesn't happen. We'd like to connect, gather some details for our team, and help you out with this. Please give us a call at 800-566-7252.

Alexey Stukalov
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1. I don't sync it often, but when I do, I want to sync the history - it does not get immediately synced, and there is no indication of the sync status, although the brush is definitely connected to the phone. 2. The brush history ridiculously does not show when the brush head was replaced as well as the log of prior brush heads. It only shows the days left. But what if I am swapping brush heads because of oral surgery? There's no way the app helps my to track it.
2 people found this review helpful
P&G Health Care
May 21, 2026
Alexey, we're sorry you're experiencing this. Please give us a call at (800) 566-7252 and we'll be glad to help.