
Ash Hunter
Since the latest update the app now won't connect to my 9040 aid without being fully connected via the BT menu of the phone. Problem is I don't want calls and media to be streamed through it, but I do still want to be able to control modes and volume. Now there is no way to do one without the other! Samsung S23 Ultra.
6 people found this review helpful
SBO Hearing A/S
October 23, 2024
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at philipshearingsolutions@demant.com? We'll get you up and running. Kind regards, Alessandra - Philips Consumer Care

Marshall Eschete
The app has only three modes. General, Speech in Noise, and Automobile. Other hearing aids are much more customizable. My biggest complaint though is that the volume settings are changed to the default settings EVERY time you charge the hearing aids. Every time I get them out of the charger, I have to get my phone, open the app, and change the volume settings.
2 people found this review helpful
SBO Hearing A/S
May 19, 2026
Thank you for sharing your detailed feedback, Marshall. We understand your frustration with the limited customization options and the volume settings resetting after charging your hearing aids. Your feedback is important to us, and we will share it with our team as we continue working to improve the app experience and functionality. Kind regards,

Todd Moody
Good, but needs fixing. Since the most recent update (5/28/26), the app has become a serious battery drain. The Bluetooth connection, which never gave me any problem before, is also jankier. I'm hoping a quick update will fix these issues.
1 person found this review helpful
SBO Hearing A/S
June 2, 2026
Dear Todd, we’re sorry to hear about the battery drain and Bluetooth connection issues you have experienced since the recent update. Please do not hesitate to reach out for support at philipshearingsolutions@demant.com mentioning this review. The support team will be glad to help you. Kind Regards, Marc - Philips Consumer Care