This week the app won't connect to the tooth brush since the most recent update. Please fix it. My son is very upset his sparkly has dirty teeth.
Freeze all the time.hard to connect phone with Bluetooth .stopped working few days ago.
Doesn't connect to my toothbrush.
This has been working great on my galaxy s6. My 2 yo asks to brush his teeth so he can interact with sparkly. He loves to "get the king". Connectivity is good, but when it doesn't connect, either restarting the app or Bluetooth fixes it. I can't find info on why the new app permissions ask to make calls. I deny that one.
I bought this toothbrush for my 8 year old daughter who just got braces. I thought it would be great with the app to get her to brush better. She was excited to use it with the app. She was very sad that it wouldn't work. The toothbrush won't connect to bluetooth. I called the hot line that they give you, only to be on hold for over 45 minutes and still no one picked up to help. I think there should be some better help with getting the brush to connect. Horrible customer service. I'm glad I didn't buy a phillips for me. I wouldn't be able to get any help if I needed it.
Update: Before the update, the app very rarely wanted to connect to the toothbrush.... Now with the update it won't connect at all. It's a shame. I bought a set for my niece (3 y.o.) and my cousin's son (4 y.o.) specifically because the app encouraged my niece to brush. My cousin can't get the app to work for his son either, so they don't even use it. I'm not happy that I spent all that money on expensive toothbrushes, and neither of them work. It's been a year, and several updates later, and it still sucks. It's like the app dev team at Phillips are all wearing helmets and licking the windows.
As well as improving brushing habits, Sparkly has also been improving his app. Here’s what he’s been up to:
- Making the app more stable and user friendly
- Other small fixes to make this app sparkle
- Sparkly has improved the parent registration experience. It’s now faster and easier to register within the app!
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