It crashes all of the time now. Won't even open. Time to find a new insurance company for sure.
Doesn't have live chat to contact customer support or a live agent. Didn't allow me to view more information about my insurance policy, if it does then I am having a hard time finding it.
Love this app
Got rear ended and filed a claim through the app. It never went through. I even got a confirmation e-mail. After I resubmitted my claim over them phone the next day because progressive said they didn't get the claim from the app, I got a response for my rating from progressive saying they actually did receive my claim through the app (it was probably the claim I called in because the app didn't work)They seem a little confused.
Love how they say you can get diacoumrs but its nothing more than another cookie cutter discount program. Only way to get an a+ grade is to not drive at all which defeats the purpose. Not everyone works days, some work the overnight shift or get off after midnight and they penalize you for that which is total bs.
I entered my policy number several times, and their system can't even find my policy number. I had to call them, and wait for someone to pick up to submit a glass claim. I gave them the same claim number, and they found it with no problem. Get it together Progressive.
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