Not Happy!!! My July Photos did not get uploaded do I added an extra book but is still saying next upload is in July even though we're in the month of August... Wth... Gonna give it one more chance....
Pics won't upload Pics wouldn't upload and after MANY emails groove book would do nothing to help figure out why.
So mad I have not getting my June and July books but took my money They have not sent my last two books. And know I lost the photos
What happened to the pics? They used to be full 4x6. Now there's a white strip on all of the edges. That makes me sad. Change it back and I'll adjust my review.
I loved this app, had it for over a year with no issues. Then I got a new phone and could not remember my password, then could not figure out hot to reset it. I emailed customer service ( I could not find a telephone number ANYWHERE) and they took so long responding to my inquiry that my book was overdue and they would not extend my deadline, so they took my money, did not fix my problem, and did not offer to help me in any way or resolve the issue. The app was uninstalled due to this issue.
Poor customer service, never recieved a book I was so excited about this app. I ordered 3 books my first month and was charged for 2 but I never recieved any of them. It states on the app that I should recieve my groovebook in about 10-12 days. On the 14th day I started emailing them. It says someone will get back to you with in 24-48 hours. I sent 3 emails and only 2 were answered and it took 3 days for a response. I have yet to recieve a book or a refund for not recieving what I paid for.
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