Most of the Pick me drivers are don't know colombo city roads and places. Sometimes I have to wait more then 10 - 20 minutes. They are not coming to location properly. They are roaming here and there. Pls educate drivers or update app or system. Thanks. These days I'm very annoyed on your team. Because we have to call and guide them.
The experience is really good. But today a driver told me that they can't see where the customer wants to go. If they could see it they'd be more happy I guess . Cause he said sometimes they end up going on long runs even when they want just to get back home.
The app is often slow & gets stuck. Also you should be able to update your phone number in the app. Uber allows this. PickMe does not. To complicate things further you cannot register 2 accounts with the same email address. I had to log into my account on my old phone number & change the email address. Then, uninstall the app. Reinstall it & create a new account with my new phone number. Very exasperating! It's a shame the app is so cumbersome....8 out of 10 times I would use Uber just because the app is smoother! It's a pity...because the service levels are equal.
Make the map on the application rotateable and also update the map! Most of the popular land marks aren't visible. And when I enter a drop off location it doesn't recognize it, whereas I can find the place straight away on Google maps.
Ok but... Once I ordered a Tuk and called the driver to tell him the exact location .Then he said he knew it and would come in a minute.But I could see him roaming in the wrong lanes and places. I had to wait 20 mins and at last he called me and said his fuel tank is empty because of all this, as if it was MY fault.After I've said the location clearly,he was still roaming here and there.Please tell your drivers to know the lanes and roads properly and not to put the customers in trouble.
Ok Good,need some improvements. Its quite difficult to simultaneously log in using multiple devices. You need to enter your details again and again provided you use one device as a parent device.
Critical bug fixes, user experience and performance improvements.