The drivers cancel the trip without even informing... this has happened to me several times... pick me has not given me a proper answer yet... why...? If pick me is a service provider why can't they assure a proper service also why is the driver asking for the end destination after accepting the hire...? What is the standard coming to...? Is it because pick me has way too many hires to care about customer...? Please give me a reply on this matter not just email saying u will look in to this matter...
I never hire pick me again as the kost of the drivers r not good. They just ask for the drop off place and if they cant saying many stories. In some urgent situations i was in trouble coz of pick me. If they cancel the hire afyer knowing the drop off place, why did they joined pick me.
I use Pick me often.. This was a very Good Service.. Now it has changed completely. The drivers are very rude in some three wheeler's. Some cancel the trip w/out notice. The location indication is inaccurate.. my present location shown are incorrect. Booking get confirmed - later to find out that the vehicle is around 5 km away.. so have to cancel the booking.
Registration process failed. My phone number now cannot be used, since it's already registered, but my account does not work and is inaccessible. Devs: use atomic actions for registration. Either it completes, or rolls back changes. Basic software design - learn it.
App was good previously. But after last 2 upadates it became unusable. Sometimes when going to select card as payment option, it prompts add new card screen. I have to logout and login back to select card 😠
App is full of technical problems. Can give evidence for it. Most of the driver don't know the roads and locations in colombo, and worst is some drivers don't have discipline, doesn't know how to talk and complain us for their faults. Customer service team does take complaints. I had to follow up 3 times and realised that the complaint was not taken down. So spoke to the supervisor. He said he will call back after checking but didn't get back till today and it's been more a year. Drivers lie saying that there is a upgrade of the app and run on the normal metre, charging the same. Uber is the better. You get AC, comfort and pay the rate of pick me taxis for the same origin and destination. My last experience with pick me was an extremely fast driver (i have the video of it).
Critical bug fixes, user experience and performance improvements.