Vitri I Ang
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First was attracted to the availability of an app to book for your laundry pick-up. And is available for pick-up & delivery islandwide. The app is detailed and very convenient. The payment methods offered in the app are also good. Only drawback is sometimes the timing is not so readily available. But, our family is quite satisfied with the app and the service of Piing so far.
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They lost one of the items from my very first order, but it was found and delivered a week later. The app is not very easy to use, even registering as a new customer required going to the website, because the app would not take the registration process further after I entered my details. They claim to pick up the garments within 60 minutes, but in reality it takes a few hours. Then they claim to get them dry cleaned within 3 days, but the app only gives an option to return them within a week.
7 people found this review helpful
Antoine Henry
I've used Piing for dry cleaning curtains, including pick up, delivery and installation. Their communication is abysmal and the quality of the service not great in my experience. I would not recommend it. Pick up was late. No notification of any sort. Delivery day and time was changed last minute without consulting me for availability. Delivery was pushed back 2 times by them, every time without any notification, I had to contact them and ask why it was not there. Final delivery was late.
1 person found this review helpful