After trying the BackBeat FIT Companion app and failing miserably I decided to try this one. Not much better. At least this one recognized that my Backbeat FIT 2100 was connected to the device. It was able to control the volume of the voice prompts, so those two things combined get it two stars. I tried using the app to remove an old paired device. It temporarily bricked my headset until I plugged it in to charge for a little while. Being the glutton for punishment that I am I tried it a second time with the same results. At that point I tried a different option, the factory reset. It also temporarily bricked my headset until I plugged it in. So this gets uninstalled as well.
6 people found this review helpful
DON'T GIVE UP - IT DOES PAIR! I have an LG V10 and the Backbeat Go 410. Like many others who have tried to use this app, I couldn't get it to pair although the buds themselves paired easily with my phone. Without the app however, I didn't have access to the EQ, choice of ANC and connecting with Google. I contacted tech support and they gave me very specific instructions. Essentially uninstall the app, unpair the buds, reboot phone, install App again, pair again etc. The IMPORTANT THING: After following the tech support instructions, my experience was that the Backbeat App kept telling me it wasn't pairing and kept searching. Even after I kept it searching for several minutes it said it couldn't find my phone. I thought it just would never work. BUT ON A WHIM I came back a few minutes later and tried it. I turned on my buds with the middle button and brought up the Backbeat App. It immediately said it was connected and I had access to the EQ etc. settings. From here on I've been able to listen to my music simply by pulling the magnets apart and bringing up the music. Everything else is automatic.
23 people found this review helpful
This review is for Plantronics' support and dev teams. I just purchased the BB PRO 5100's at the airport. I already had Hub app installed and it showed the BB PROs but they were "grayed out" reading unsupported by the Hub app. I downloaded the BackBeat app and it did detect BB Pros and immediately notified me of an update from fw version 13 to 15. Each time I tried run the update it stayed at 0% and I had a full 4G signal. Upon investigation i noticed my WiFi was turned on, connected to the airport WiFi, but I was not signed in. I suspect from the BB app's point of few WiFi is working with no issues, however, I was not signed in therefore it was blocked from accessing the Internet. I thought if I disable WiFi the BB app would default to my 4G connection. That worked, the BB Pros were updated. It appears the app defaults to WiFi and isn't aware of actual Internet access. The update process seemed to work after that, the BB Pro's disconnected and connected a couple times. At 99% the BB app displayed a message that my devices were supported in the Hub app and directed me to Google Play because I removed the Hub app after it reported the BB Pros were not supported. The Hub app installed then displayed the same unsupported message as before. I switched back to the BB App and it stopped at 99%. By this time I had to put them away and get to my car. The next morning I planned to troubleshoot further and the BB Pros were detected by the BB App and they showed updated on fw 15. I'm going to echo other reports that the BB App itself doesn't see BB Pros connected and they are connected to bluetooth and working fine in apps like Pandora. It takes a couple of putting them back and fourth in the case. The buds and app have great potential, however I have some more testing to do for the buds themselves concerning wind and over-all noise reduction for call clarity. Hope I've provided some helpful info.
14 people found this review helpful