Promo code didn't work? I downloaded the app after seeing it on Ellen and put in her code ELLENSHOW for free Unlimited Plus but since it wasn't available where I was at the time it didn't go through. I changed it to my address and it no longer said plus wasn't available in my market. I tried putting the promo again but it said it was already applied and I dont think I got it. Still has the option to get a month long trial of plus "/
THIEVES & COMPLETELY UNRESPONSIVE!!! I ordered Indian food, they placed and delivered half of the food but charged my CC for the full amount. I confirmed with the restaurant and their sales receipt that even though the restaurant charged POSTMATES for half of the amount, POSTMATES charged me for the full amount. I submitted a complaint weeks ago, no response, no refund, not a peep. Worst service ever. Please use Uber Eats, Grubhub, or any other app, do not waste your money!!!
Great concept, better than uber eats in many way except uber eats tends to be quicker some times. It's like Amazon and Uber eats together. I love the promotions going on (free Starbucks, chilis, so on) and the $10 delivery credit.
Use at your own risk There is good a selection of restaurants, and the delivery people are always very nice. That being said, their communication is awful (cancelling orders with no notice after long waits), their customer service is an absolute joke (no number, have to wait for email responses where 2/3 of the time the person responding doesn't actually help), and as of yesterday the app doesn't recognize when you click "order now". I really want to like this service, but they've made it impossible to do so.
The user face is Freaking terrible IF YOU WANT TO CALL ANYONE AT POSTMATES GOOD F LUCK!!! They give you the COMPLETE runaround. They say just click the clock or whatever but I JUST DOWNLOADED THE DANG THING AND THERE IS NO CLOCK OR CONTACT CUSTOMER SERVICE BUTTON...AT ALL...it's like they purposely try and hide behind a TERRIBLE AUTOMATED SYSTEM. I had a VERY time sensitive issue and these punks wanna get back to me "tommorow" yeah no post mates is the absolute worst. You will never see me as a customer. I couldn't even speak to a human.
TRUTH ABOUT POSTMATES IN NYC Hi guys. I worked for this company for few days. When you place order it comes to one of us. We have to bike to restaraunt 15 min. Wait in like and order food 20 to 30 min . then bike 2 miles 15 min to your apt. Thats almost an hour and poatmates pays up $4.89 for an hour. Plus tips witch nobody tips. Use uber geubhub doordash amazon caviar. You will be charged less and get food faster. Very unprofessional team members. And any problem we have app says contact customer. And they do double price on food
• Set your delivery location ahead of time! Now you can enter an address at the top of the feed and the app will snap to that location. Makes it easy to explore other markets or send a gift :)
• Some of you will see tabs at the bottom of the feed. This splits up our Plus partner stores into a separate feed so it's easy to find the deal spots in your city.
• New settings navigation has a brand new design. Now easier than ever to invite friends to Postmates or even apply to become a Postmate.