matt barroero
In one week I have had two horrible experiences. Ordered pizza that was delivered to wrong place and customer service basically said you have to pay. Second time I ordered from a different place and the order was canceled after the expected time....twice!!!! I share a vehicle with my kid right now since he just got his license so sometimes I have to order in. This has been the worst app to deal with since. Customer service sucks and they cancel your order. Great Company!
43 people found this review helpful
TotorBoat
I don't order food that often through Postmates. But every single time I do, something is wrong with the order. Usually it's the other is wrong, or items are missing, the delivery person doesn't make it to the door, or I don't get my order at all. It's upsetting, because the tax and service fee are expensive. It's just not worth it. Multiple times I've reached out to get refunded, but I rarely even get a response.
65 people found this review helpful
Marguerita Hayworth
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Great service, but there should be a better way to resolve problems when your order is wrong or incomplete, which it is literally 50% of the time. That is usually the restaurants fault, I get that. But instead of a credit, Postmates should send another driver over with the missing item/corrected order. It shouldn't be so hard to get exactly what you've ordered. Having said that, it's super handy. If you haven't tried it, do! True decadence to have dinner delivered from anywhere, anytime! 😋👍
85 people found this review helpful