Placed an order, an item valued at 8.99 wasn't delivered. They credited my account 5 dollars. Where did the other money go? Don't let this low grade company rob you too before they go under!
November 20, 2017Thanks for the feedback, and my apologies for any inconvenience you may have experienced with our service recently. If you don't mind, reply to the email that will be generated from this response, with the email associated with your Postmates account. I will be happy to look into this further and get this fixed!
Worst App Ever! I ordered something yesterday then immediately cancelled it yet they still charged me. I tried to find a phone number- non existant then after all this work of searching finally got in contact with the suppose customer service team and they were so ignorant. So basically I haven't heard back from them(customers are so important right) and I was still charged $15 for something I didn't receive.
Complete garbage. The number of times that I've received a notification that my order could not be completed and has been canceled even though I ordered while the restaurant was still accepting orders, or that the restaurant was "out of my delivery range" even though it was only a mile away is way too many to count. Not to mention the ridiculous fees that have gotten worse over time, even with 3.99 delivery locations. Disappointed every time I open the app. Stick with Eat24 or Grubhub or even Uber Eats. Stay away.
Tried to order 3 times and each time it just said this vendor is not open right now, wasting my time until pretty much everything was legit closed. Lame. Need to cancel Postmates plus or whatever it's called now and I didn't even get any food.
Good app but leaving a few features that would bump it up a star. Had to reduce an additional star because I had $100 delivery credit that disappeared before I could use it. Beware of hidden fees pay close attention to final screen before submitting order.
when my receipt came it said $65, advanced notice 5.99 delivery. charged $85 on my card. customer service is supposed to be available in the upper right corner... it isnt... Postmates-if you want me to change my review contact me now, you have lost contact you..... and ubereats, door dash are back running ahead of Postmates
Ordered a speciality pizza estimated to be $20, so I was shocked when it ended up being $32.33 (before taxes and fees). Postmates response to my complaint that their eatomate was off by 60%+ is that sometimes prices are a "little different" than in the app. No thank you, I'll be back to uber eats
Trump wants a wall. Boris wants a bridge. Both want someone else to pay for them. And I’m over here like, “Hey, I’ve built some new features!”
For some people, there’s a new heart icon on each merchant. Now you can pick your favorite merchants like you pick your favorite kid.
Also, item search results respond even faster as you type and now work for my Drinks and Fresh collection. No more needles. No more haystacks.