Review from Dj B
Customer support is beyond horrific. 24 hour turn around times on problems with orders, no number or live chat, no help with orders in real time, so pathetic. Gonna find a better managed alternative with some actual live help.
Delivery fees keep going up, and the button to report issues with an order has mysteriously stopped working on top of them now holding an extra twenty percent over order value for reasons unexplained. Sketchy business practices and even sketchier fleet drivers, save your money and spend it on something else. Long time and frequent customer uninstalling for good.
Beware of Postmates. Their service fees are more than twice as high as their competitors (GrubHub & Door Dash in particular.) They try to hide it by combining fees and taxes. They also keep putting insanely large holds on our cards for the amount of food we are ordering. Like $160 for a $35-40 order. They also occasionally "surprise" you with huge additional fees ...apparently based on surge pricing, but it doesn't warn you upfront and you can't cancel your order. Also have had several restaurants call and cancel orders put in thru them. After doing a comparison on the costs with other services we use, I'm taking them off my phone. The drivers have all been great, but since that is pretty universal it's not a reason to keep them.
hidden fees and ridiculous delivery charges. they literally charge a small cart fee for spending less than $12, delivery, tax, AND a service fee. Horrible. Uber eats it is. which sucks because postmates has the better restaurant selection
Well let's see first off I think my order has been right maybe 1/4 times. Also if you like being randomly charged money and them not giving back your money for five business days. I had a total of 21 dollars in food and was charged 52 dollars. The customer service is very slow and barely attempt to help. Strongly recommend uber eats, I switched and haven't had a problem since
Terrible terrible terrible. After being a long time customer I'm deleting the app and never ordering again. I pay between $8-$15 in fees each time i order even if my order is $10! Absolutely ridiculous. Terrible customer service bye bye PM.
The app is pretty good overall, a little pricey but it's pretty good. Just make it a little easier to change the delivery instructions because there were times where I had to create a new delivery address just to change the delivery instructions.
Did you know? Starman is a Postmate.
He’s on a voyage in a red Tesla to deliver some Shake Shack to alien customers in the asteroid belt.
To support his trip, we’ve added a few experimental features—for some of you. Like verifying your phone number to make sure we can contact you about your delivery. The aliens need to know when Starman arrives so they’ll be available to accept their order. After all, it’s a 12-month round trip and fuel is expensive.
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