Could be better Would be a good app if I could log in. Sometimes I can with no problems and others I can't even though I enter my login information correctly each time. I've had the app for about a week and have had only 3 successful logins. Would be a great app if the bugs were fixed. And like some others have said there was trouble setting up the account, took quite a few tries to do so. Could really benefit from this app if it worked correctly. Would also be great if the app offered to remember your password.
If youre not dying use this app Needed a dr today asap and since im new to the area I didnt know of one in my network. Decided to download the app and sign in with my correct information and it would not let me log in at all! Told me my info was not correct and i would be locked out if i continued to enter it in incorrect. Does not work! Deleting...
Whoever designed it needs to go back to school and learn Web site design again. Do you people even read what people say in the reviews? If you can't score at least above a 4 you have several issues with your site and it being friendly to those who pay for your insurance. Remember you would not have a company if it were not for your customers. Reading how a person needs the doctor search and can't get the app to work sounds pretty sad. Why did you make this Web site if not to help your customers.
I have a sinus infection and no access to my benefits Ineffective password prompt. With 1 login, received error message saying I had attempted too many logins and needed to call an 800 number. What good is health insurance if I can't access the info I need to use it?
Mostly OK but a couple of problems. First, when you filter claims by individual and click on a claim for detail, you get info on a different claim. Must be indexing the original rather than the filtered list. Second, the "You Pay" on a claim list is often zero, when the detail shows the amount as non-zero.
It wouldn't let me log in although all my info was correct. It also wouldn't let me create a new account, the app kept freezing.
Updated provider search functionality