impossible to log in, incorrect information like with every app which requires username and password to log in, all the time usernames and passwords get forgotten. this app does not allow you to recover, even with member number. it supposed to send email to you, but it does not. second, some information (like opening hours) is incorrect. I walked through the whole Houston International Airport to KLM lounge, which according to the app should open at 6 AM only to discover that indeed it opens at 7.
Near useless Difficult to log in. Refers you to lounges where access is barred. Doesn't warn of need to book ahead. The app reflects the service overall. We eventually found a lounge at LGW North with no food, no wifi and absent assistance (My Lounge). Avoid the subscription and the app!
Should carry a warning if you are a NatWest customer There's a huge download to install then another huge download to refresh its database on first use. Then when you try and register a NatWest packaged account card it says you are not permitted to do so. Two years ago I was told that this was being looked into and the system was being changed. Sadly I can't award zero stars. Uninstalling to free up loads of storage space on my phone.
Priority Pass is not a great business and the app is a reflection. It's a pain to have to pay for the person I'm traveling with to join me in the lounge. The cost to bring a guest should be in the lounge details. The hours for some of the lounges is incorrect. Booking in advance should be available to everyone with 3 or more guest. Restricted airlines should be included in the lounge details.
Downloads a complete database of lounges when I will never need 98% of that information, then crashes whenever I search for a lounge. I downloaded the app originally because their website lounge search does not work in Firefox or Chrome on Android. Joke's on me, the app is broken too.
Removal of Digital Pass Why did they remove the digital pass for Select members? Either this was a decision meant to differentiate their more premium memberships, in which it renders the app useless for the rest of us while providing dubious benefit for others, or it was done to try to discourage the Select riffraff from entering the lounges. The first case is an incredible annoyance, while the second is downright offensive. Is this snobbery or incompetence? Either way this completely undermines their brand.
Bug fixes and improvements
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