Clunky and confusing app. I wish more thought was put into the UX of the design and functionality. I logged on after receiving my spot cream because I wanted to find clear directions and struggled immensely to find what I needed. I'm a self -serve user so I hate going to customer support and avoid if I can. After 10 minutes of pushing random buttons trying to find directions, I was able to locate it. Please use more direct language, get rid of the crazy # of drop down options, and just simplify.
9 people found this review helpful
June 4, 2022
Hi Olivia, we're sorry to hear that! When your dermatologist sends instructions, we send an email with a direct link to click. We're always looking to improve the experience for our users and appreciate the feedback. If there are any specific suggestions, please feel free to let us know through musely.com/hc/request.
Doesn't work on Android (Galaxy S9). When trying to get started with Day 1, the button to upload a pic is grayed out (and thats whats needed for the guarantee). Submitted a ticket however there's nowhere in the app to see the tickets you've submitted which is absurd. When filling out the ticket request, the font displays as strikethrough and only goes back to normal when you've pressed the space bar and moved onto the next word. While the app LOOKS pretty, it's a horrible user experience.
18 people found this review helpful
June 21, 2021
Hi, we're so sorry to hear about this. If you are still encountering issues, please contact us at support.musely.com so we can assist you with this!
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It worked fine at first. But my check-in's just get stuck on creating before and Afters... Can't move past that option, won't actually let me create one and save to move on to the next day so I stopped using it. The reminder feature is nice but sometimes it doesn't work. I like the product so far but their app is weak.
14 people found this review helpful
January 11, 2022
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at musely.com/hc/request and one of our agents will be able to assist you! Thank you.