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I haven't heard from any of my matches in over 3 weeks. I agree with the other reviews - this app is ridiculously expensive. I was into the storylines but if I am not getting messages, it's pointless. It also glitches a lot. The load is slow. None of the new features show up for me. Where before the ads showed real people for the characters, and the new ones show illustrations, I'm still getting real people (I don't know if that's a glitch or not). And Daily Reward stopped working.
170 people found this review helpful
May 17, 2022
Hi, we’re sorry for the inconvenience. Can you please contact our Customer Support team describing your problem with the game at email@example.com? It will needed some details from you. Screenshots would really help as well! We will look into the issue and will try to address it as soon as possible! Kind regards, notAlone Team
App did not load. I opened it and the menu screen came on, looked nice and colorful. But I pressed play and waited about 1 minute and thought "This is weird, games don't usually take this long to load." So I went and made popcorn in my kitchen and got a few snacks. After about 7 minutes on the black loading screen, the game closed. I'm not sure why this happened, my phone is completely fine and runs other, larger games perfectly.
37 people found this review helpful
July 18, 2022
Hi Musha Luna, we’re sorry for the inconvenience, and thank you for sharing your feedback and thoughts with us. We are aware of the issue and are trying to resolve it as soon as possible. Thanks for your patience. Kind regards, notAlone Team
Might have just something to do with me, but I let this game run for an hour, and it still hasn't loaded. My phone was turned on, the app was at the loading screen it just wasn't loading for over an hour. I'm so annoyed. I tried to uninstall it twice and it still didn't work. Not going to give 1 star since it might just be my phone/internet, but after reading the rest of the reviews, it still deserves a 2 star rating.
6 people found this review helpful
Dear Lydia Topps, thank you for reporting this issue to us.
Can you please contact our Customer Support team describing your problem with the game at firstname.lastname@example.org? Screenshots would really help as well! We will look into the issue and will try to address it as soon as possible! Kind regards, Love Chat Team