Resident Portal

Entrata, Inc

About this app

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email [e-mail], we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

Ratings and reviews

The app isn't bad but there is a glaring problem. There is no confirm payment prompts nor a way to cancel a payment after posting. So if you split rent with a roommate and you accidentally pay the whole rent, there is no way (at the time of this writing) to fix it. Please add a prompt "Are you sure you want to pay ____?" It's 4 lines of code and would make life easier.

Won't even let me MAKE an account. Keeps giving me an error. I don't know how else I can pay my rent which is coming up soon because they only use this app. Tried multiple emails, multiple passwords, and nothing has come of it. It was ridiculous and frustrating and I'm at my limit. Waste of time and it seems like no one can solve my issue.

It was super hard to create an account. It kept telling me that the password wasn't a valid one but not why. When I finally got an acceptable one, it told me that it "did not match the password on file." How can that be possible when I'm on the "Create Account" page? Also, the app doesn't seem to show upcoming payments that are due. The app took literally 10 minutes to install and my phone had plentry of space. Also, why does it need all of those permissions. Some of those are creepy.

What’s new

Cash App Pay Integration: Added Cash App as a payment option allowing residents to submit payments for rent, events, and amenities.

Move-In/Out Checklist Updates: Set up AutoPay and refund accounts from the checklist.

Transfermate Service Fee Update: Upcoming service fee changes will automatically reflect in the app.

General & Security Improvements: Behind-the-scenes bug fixes and performance enhancements for a better app experience.