Resident Portal

Entrata, Inc

About this app

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email [e-mail], we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

Ratings and reviews

When it works, it works well. However, god forbid you move to a new location that also uses this app. My old place STILL shows up as the first option (ive moved out), while my current place doesn't even show up! When I try the web version, it only works half of the time (doing the same thing as the app.) Also, the sending-a-code login option never seems to work either, so good luck if you forgot your password.

App doesn't even work for me. Each time I try to log in it comes up with a "This account already exists." Even when I've never used the app, tried with two different emails and they both say the same thing. When I try to log into said account it says "Account does not exist." Right now, the app isn't working for me still, always saying "Request timed out." Loading also sucks since it takes like 4 minutes just to bring up some bull about request timed out.

It won't recognize a password manager and I used a password manager to set up my account. There is missing options that should be there when trying to file requests. I have an issue with my tile unit wide but there's no tile option for unit wide. Also there is no option for things outside of our unit. I was trying to put in maintenance requests and the website crashed so I come to the application and it won't even send me a code to my email. Website and app is poorly designed.

What’s new

• 3DS Authentication for Recurring Payments : Enhanced security is now in place with 3D Secure (3DS) verification for recurring payments, ensuring residents enjoy a safer and more protected payments experience.

• New Maintenance AI Banner : Now submit your work orders faster with a one-click experience, enabled by the new banner on the Maintenance screen.

• General and Security Improvements: Bug fixes and performance improvements.