3.1
8.69K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Welcome to the official PTCLTouch App!

You can manage your PTCL account through your smartphone with just a few taps.

About this App

The latest PTCLTouch App gives you freedom and ease, whether it is to pay your bills, order a new service, or register a complaint. Stay updated with PTCL Products & Services and exciting new promotional offers. Download now for an enhanced experience with our revamped and updated digital app.

What you can do?

- Easily place a new order for any PTCL product/service or check current order status
- Stay updated on new promotional offers
- Get your latest bill info and pay through debit/credit cards via PTCL e-Payment System
- Know your current data usage
- Conveniently register your telephone, internet, Charji/EVO, and Smart TV complaint
- Check the updated status of your registered complaint
- Customer Care support through PTCLTouch App
- Watch video tutorials on tips and tricks, get help from FAQs, and live chat with our representative
Important Note: PTCLTouch is the only officially launched Android App for PTCL customers to provide mobile customer support, billing, and payment facilities.
Updated on
Jun 7, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info, App activity, and App info and performance
This app may collect these data types
Personal info
Data is encrypted in transit
Data can’t be deleted
3.1
8.69K reviews
Arshia Asghar
July 23, 2022
Worst experience with this Pathetic app...... 1): Can't even sign up, it says use this and that type password, have done all that (strong password) but didn't even work. 2): Used as a guest, tried to file a complaint but couldn't, there's an error try again later, tried at least 10 times but it still didn't work. 3): couldn't find any details about bill🤷🏼‍♀️🤦🏼‍♀️ And many more problems to face😐 Please, fix the bugs or remove this app permanently🤷🏼‍♀️
5 people found this review helpful
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Pakistan Telecommunication Company Limited (PTCL)
July 25, 2022
Oh no! We sincerely apologize for the trouble you've had with the app. We'd be happy to take a look into this for you, please contact us at care@ptcl.net.pk. Thank you.
ARMAN GAMER
June 19, 2022
I wish I could you 5 stars but unfortunately I can't because when I give strong password mean Uppercase lowercase special character and numbers but it pop ups a message to put all these even sometimes I can't receive a pin on number as well as on email but when i put it doesn't work. You should give five try to user to put the pin, full of time waste to wait for 30 mint for next try. Kindly solve these bugs and errors or simply remove this app from app store
13 people found this review helpful
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Pakistan Telecommunication Company Limited (PTCL)
June 19, 2022
Hi Arman, Please accept our apologies for the inconvenience caused. We would request you to please share details of your issue with us at care@ptcl.net.pk. We will resolve your concerns with priority.
Qaisar Tufail
July 22, 2022
It's worst application ....i tried my best to file a complaint after thrice downloading application but faced following 1. It's very difficult to place yout birth date especially for a person of above 60 2.whenever I tried to file complaint pop up message comes " invalid subscription " I wonder where to write that subscription number as ptcl messaged me that subscription number but I cannot find where to write it ....pathetic
5 people found this review helpful
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Pakistan Telecommunication Company Limited (PTCL)
July 22, 2022
Hi, We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at care@ptcl.net.pk so that we can resolve the issue.

What's new

Improvements in user experience and self-service features.