198 reviews
Content rating
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About this app

Connect with Vancouver City Hall anywhere, any time!

VanConnect allows you to request a service, get emergency updates, locate nearby City facilities on the go, or get quick access to City online services.

Using this official City of Vancouver app, you can report City maintenance issues, such as potholes, graffiti, or burnt out street lights. It will geo-locate your location and give you the option to add a picture to help describe the issue.

Have questions, problem, or feedback? Reach out to us at
Updated on
Mar 30, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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198 reviews
Chani Armitage
May 3, 2022
If it won't load, go to the app info in settings and clear cache and/or storage. Hope you had your login data in a password manager! The first issue I submitted was "assigned" to 311, which means they close it in the app and you don't get any more updates, Ugh. I gave up and 1-2 *years* later the curb I reported got fixed. Let's see how many years my second issue takes...
8 people found this review helpful
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A Google user
July 12, 2019
The app can be cumbersome to use, as it is sometimes less than intuitive. Like other users of this app, I've found the City's response to input through this channel to be quite inconsistent. But that may not be the app's fault; my telephone contacts with the City have also led to inconsistent results. Nevertheless, I've uninstalled the app because I've lost interest in attempting to report minor issues that need fixing.
11 people found this review helpful
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Phil Dodd
April 17, 2021
Absolutely terrible. I used this to report an issue in my neighbourhood. After a few weeks, the issue had not been resolved. I went into the app, and the issue was in the "drafts." It never sent it. I tried again. Nothing. Resend. Nothing. Tried generating another one. Shows sent. I look in the drafts. Both are still in the drafts. The company that built this should he sued.
13 people found this review helpful
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What's new

UI Update
Bug fixes

- New UI theme
- Accelicon support

- Improved ADA compliance
- Minor bug fixes

- Push notification improvements
- Time zone in settings
- Minor bug fixes

- Minor bug fixes

- Android N support
- Topic-based push notifications to citizen subscribers
- Improvements to address validation
- Zoomable full-screen images
- Performance and error handling improvements
- Bug fixes