
A Google user
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Booking process is worse than before. It keeps freezing, crashing, and booking takes longer every time. In fact, it took 6 minutes for my most recent booking to be processed. The old system was a lot quicker and had fewer technical issues. Also, schedules for my prepaid workshops are missing from my list of bookings. This App is a lemon. Thanks for wasting members' money and time, Pure.
12 people found this review helpful

A Google user
The overall experience is not much better than the old app. In particular the class booking process is significantly more annoying because it resets to a default location which I am not interested in when I switch between yoga and gym. Also the app is unable to recognise my different calendars and can only save the event to my phone calendar (as opposed to calendars on Google).
15 people found this review helpful

A Google user
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Frequent force quit/hang. Couldn't rely on it for check-in becoz the app wait very long time to wait api responses, after successful login, it force quit, re-open again it prompt for update. Its much easier to chk-in with physical card. Besides, the ux not good, too many pop-up screen making useful info in very small long scrolling box. The use of "Book" button or "arrow" under mini-calendar are misleading. Please conduct ux workshop with real users for improvement.
4 people found this review helpful