
Douglas Scott
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Thank you for the reply, I forgot to update rating after problem was fixed. The app works great, my only minor problem is the phones back button doesn't work inside an account you have to click the back arrow in app. Outside of that the app runs very smooth, is filled with options and details. I also love the new look still by far my favorite Bank!
27 people found this review helpful
CitadelBanking.com
March 1, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please private message us on Facebook or Twitter with your contact information and we can follow up with you directly. Thank you.

B W4
Overall a good app but problem with saving uncategorized payments. For example, When I buy groceries at Acme, it comes up as uncategorized. The app allows you to modify it to groceries. After another purchase at the same Acme supermarket, it comes up uncategorized again. This happens with multiple other retailers as well. It's totally inconvenient to have to keep going in to name categories for the same retailers with each purchase.
11 people found this review helpful
CitadelBanking.com
January 24, 2022
We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We will look into this further! We're always looking to improve the experience for our members!

A Google user
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I also haven't been able to deposit checks remotely since the most recent update. My phone's camera is fine, but in the app it's extremely dark and blurry. I can point it directly at a lit 60w lightbulb and it looks like a lightning bug. Please fix this. 3/27 - Decided to try and uninstall/reinstall the app. That did the trick and I was able to make a remote deposit again. Try this if you're having the dark and blurry camera issue with your remote deposits!
8 people found this review helpful